This Month’s Masterclass Highlight: Front Desk Success

Transform your Scheduling Coordinator and Concierge team into a powerhouse of culture, efficiency, and unforgettable patient experience. As the face and voice of your practice, the Front Desk plays a vital role in creating seamless, welcoming, and organized patient journeys. With the right mindset, systems, and procedures in place, your front desk team can truly elevate your practice to new heights.

This 6.5-hour Master Class — available onsite or via Zoom — includes a 100-page Front Desk Success Handbook and 3 months of implementation support to ensure mastery, accountability, and long-term success.

This course helps your team:

• Become phone and scheduling masters
• Implement refined block scheduling that maximizes flow and production
• Deliver 5-star customer service with confidence and consistency
• Streamline front desk systems for efficiency and predictability
• Understand insurance & billing fundamentals essential to their role
• Master the new patient phone call with clarity, warmth, and conversion strategies
• Navigate conflict with grace using proven de-escalation techniques
• Upsell and handle objections professionally
• Use elevated terminology and communication that reflects your brand
• Generate 5-star reviews organically through exceptional service

Whether you’re onboarding a new Scheduling Coordinator or refining systems with an established team, this training elevates your front desk into a confident, culture-building, results-driving force in your practice.

Client Success Story

“Shelley helped us with training our Financial Coordinator at our orthodontic office, and it was a really great experience. She has a handbook that she sends out, and does lectures to explain the contents of the book. After doing the lectures, she does follow-up visits to follow-up on progress. The contents of the course were very thorough, and our financial coordinator learned a great deal in the course. Would highly recommend.”
— Zach Skabelund, DDS

Industry News

We’re thrilled to share that AMP founder Shelley Bostrom will be co-hosting and exhibiting at the ASOA Annual Event on Saturday, December 6th in Scottsdale, AZ at the beautiful Talking Stick Resort.

Join us for a powerful day packed with:

• Incredible industry experts
• Actionable insights
• 6 CEs
• Breakfast + lunch
• Full event access

All for just $200 — and seats are nearly sold out!
Register at: www.azstateortho.com

Be sure to stop by Shelley’s table… she has goodies you’ll definitely want to take back to your office!

Coming in December

Mari’s List Exclusive Zoom Course — Only $750!

Chaos to Clarity: Clinical Organization & Ordering Efficiency
Friday, December 19th • Live on Zoom

Perfect for your Clinical Lead, this course covers:

• Leading with strength
• Organizing with purpose
• Solving with strategy
• Saving with smart ordering
• Thriving with streamlined workflows

Invest in Your Team for 2026

Ask us about our 2026 Client Bundle, where practices can save up to 15% on business consulting and team training packages. This is an incredible way to support your team, strengthen your systems, and enter the new year prepared to grow, scale, and succeed.

Contact Us:

Website: alignmypractice.com
Email: shelley@alignmypractice.com
Phone: 949.329.4620